Duration: 1 hour and 6 minutes

Affected Components: Customer & Client Portals

Oct 29, 20:35:53 GMT+0
Investigating - We are aware of an issue with the portal chatbot: the pop-up cannot be closed, blocking access to some functionality. This is due to an issue with a third-party plugin. We are currently working to remove the chatbot to ensure uninterrupted portal access..

Oct 29, 21:42:18 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 16 minutes

Affected Components: Customer & Client Portals, Payment Processing, Reconciliation & Settlement Reports, getaglow.co Website, aglow Customer Support Centre, General Announcements

Mar 2, 23:27:00 GMT+0
Resolved - Our upstream provider has advised us that the card processing service in Australia has now been restored, impacted transactions will be automatically reprocessed and we will continue to monitor performance actively..

Mar 2, 22:11:12 GMT+0
Investigating - We’re currently investigating a service interruption with card payments processed by upstream provider. Some proportion of card payments in Australia are declining due to a timeout. We apologise for any inconvenience. We are in contact with the provider and will provide more updates as they become available, and as the provider returns to normal service levels the impacted transactions will be reprocessed..

Mar 2, 23:01:55 GMT+0
Investigating - Our upstream provider has advised our team that they are currently working to restore the service. We apologise for any inconvenience and will provide more updates as they become available..

Duration: 1 hour and 55 minutes

Affected Components: Customer & Client Portals

Sep 2, 21:55:00 GMT+0
Investigating - We are aware that users are unable to log into the portals. We are currently investigating this incident..

Sep 2, 23:50:00 GMT+0
Resolved - This incident has been resolved..