aglow Status - Incident history https://status.getaglow.co aglow Wed, 29 Oct 2025 20:35:53 +0000 Issue with Portal Chatbot Type: Incident Duration: 1 hour and 6 minutes Affected Components: Customer & Client Portals Oct 29, 20:35:53 GMT+0 - Investigating - We are aware of an issue with the portal chatbot: the pop-up cannot be closed, blocking access to some functionality. This is due to an issue with a third-party plugin. We are currently working to remove the chatbot to ensure uninterrupted portal access. Oct 29, 21:42:18 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 6 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>20:35:53</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of an issue with the portal chatbot: the pop-up cannot be closed, blocking access to some functionality. This is due to an issue with a third-party plugin. We are currently working to remove the chatbot to ensure uninterrupted portal access..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>21:42:18</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 29 Oct 2025 20:35:53 +0000 https://status.getaglow.co/incident/cmhcggmx400utxv1o63wt7icz https://status.getaglow.co/incident/cmhcggmx400utxv1o63wt7icz Investigating issues with Card Payments in Australia Type: Incident Duration: 1 hour and 16 minutes Affected Components: Customer & Client Portals, Payment Processing, Reconciliation & Settlement Reports, getaglow.co Website, aglow Customer Support Centre, General Announcements Mar 2, 23:27:00 GMT+0 - Resolved - Our upstream provider has advised us that the card processing service in Australia has now been restored, impacted transactions will be automatically reprocessed and we will continue to monitor performance actively. Mar 2, 22:11:12 GMT+0 - Investigating - We’re currently investigating a service interruption with card payments processed by upstream provider. Some proportion of card payments in Australia are declining due to a timeout. We apologise for any inconvenience. We are in contact with the provider and will provide more updates as they become available, and as the provider returns to normal service levels the impacted transactions will be reprocessed. Mar 2, 23:01:55 GMT+0 - Investigating - Our upstream provider has advised our team that they are currently working to restore the service. We apologise for any inconvenience and will provide more updates as they become available. Type: Incident

Duration: 1 hour and 16 minutes

Affected Components: , , , , ,

<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>23:27:00</var> GMT+0</small><br><strong>Resolved</strong> - Our upstream provider has advised us that the card processing service in Australia has now been restored, impacted transactions will be automatically reprocessed and we will continue to monitor performance actively..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>22:11:12</var> GMT+0</small><br><strong>Investigating</strong> - We’re currently investigating a service interruption with card payments processed by upstream provider. Some proportion of card payments in Australia are declining due to a timeout. We apologise for any inconvenience. We are in contact with the provider and will provide more updates as they become available, and as the provider returns to normal service levels the impacted transactions will be reprocessed..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>23:01:55</var> GMT+0</small><br><strong>Investigating</strong> - Our upstream provider has advised our team that they are currently working to restore the service. We apologise for any inconvenience and will provide more updates as they become available..</p> ]]> Sun, 2 Mar 2025 22:11:12 +0000 https://status.getaglow.co/incident/cm7s6qwu6005akb9ydfxnprto https://status.getaglow.co/incident/cm7s6qwu6005akb9ydfxnprto Portal service degradation Type: Incident Duration: 1 hour and 55 minutes Affected Components: Customer & Client Portals Sep 2, 21:55:00 GMT+0 - Investigating - We are aware that users are unable to log into the portals. We are currently investigating this incident. Sep 2, 23:50:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 55 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>21:55:00</var> GMT+0</small><br><strong>Investigating</strong> - We are aware that users are unable to log into the portals. We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>23:50:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 2 Sep 2024 21:55:00 +0000 https://status.getaglow.co/incident/cm0lpa6ln000r2f12iyuxjgdz https://status.getaglow.co/incident/cm0lpa6ln000r2f12iyuxjgdz