aglow - Notice history

All systems operational

Customer & Client Portals - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Payment Processing - Operational

100% - uptime
Mar 2025 · 99.95%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Reconciliation & Settlement Reports - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

getaglow.co Website - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

aglow Customer Support Centre - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

General Announcements - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Notice history

May 2025

No notices reported this month

Apr 2025

No notices reported this month

Mar 2025

Investigating issues with Card Payments in Australia
  • Resolved
    Resolved

    Our upstream provider has advised us that the card processing service in Australia has now been restored, impacted transactions will be automatically reprocessed and we will continue to monitor performance actively.

  • Update
    Update

    Our upstream provider has advised our team that they are currently working to restore the service. We apologise for any inconvenience and will provide more updates as they become available.

  • Investigating
    Investigating

    We’re currently investigating a service interruption with card payments processed by upstream provider. Some proportion of card payments in Australia are declining due to a timeout. We apologise for any inconvenience. We are in contact with the provider and will provide more updates as they become available, and as the provider returns to normal service levels the impacted transactions will be reprocessed.

Mar 2025 to May 2025

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